Thank you for shopping at RedbeanZone!
We offer refund and/or exchange within the first 7 days after buyer received the item, if 7 days have passed after the item received, buyer will not be offered a refund and/or exchange of any kind.
Application for the Refunds
· Buyer may only apply for the refund and/or return of the item in the following circumstances:
· The item received was defective and/or damaged on delivery;
· The item received does not match the agreed specification in terms of size, color and etc;
· The item received is materially different from the description (eg. brand, model and etc);
Eligibility for Refunds
· The item must be unused and in the same condition that buyer received it.
· The item must be in the original packaging.
· To complete the return, we require a receipt or proof of purchase.
· Only regular priced items may be refunded, promotion items cannot be refunded.
If refund application is approved, then applicant’s refund will be processed, and a credit will automatically be applied to applicant’s credit card or original method of payment, within a certain amount of days.
Late or missing refunds
· If applicant has not received a refund yet, first check bank account again. Then applicant contact his/her credit card company, it may take some time before the refund is officially posted.
· If you have done all of this and you still have not received your refund yet, please contact us at [email protected]
· In case of return or exchange, applicant must send the product back to the seller.
· applicant will be responsible for paying for his/her own shipping costs for returning his/her item.
· Shipping costs are non-refundable.